NHTSA Complaint #11308689 — 2013 SUBARU OUTBACK AIR BAGS

Complaint Details

ODI Number	11308689
Vehicle	2013 SUBARU OUTBACK
Component	AIR BAGS
Date of Incident	February 12, 2020
Date Filed	February 12, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

MY 2013 SUBARU OUTBACK HAS THREE OPEN RECALLS, NUMBERED 19V009000 (AIRBAG), 18V626000 (PARKING BRAKE), AND 16V694000 (WINDSHIELD WIPER MOTOR). SUBARU OF AMERICA HAS TOLD ME, WITHIN THE PAST WEEK, THAT THE CAR IS UNSAFE TO DRIVE BECAUSE OF THE AIRBAG. I LIVE 138 MILES FROM THE NEAREST SUBARU DEALER. I HAVE GIVEN SUBARU TWO QUOTES, REQUESTED BY THEM, INCLUDING CONTACT INFORMATION AT TWO COMPANIES, FOR TRANSPORTING THE CAR TO THE NEAREST DEALER, RIMROCK SUBARU IN BILLINGS, MT. SUBARU OF AMERICA REFUSES TO CONTACT OR MAKE ARRANGEMENTS WITH THE TWO COMPANIES AND REFUSES TO SCHEDULE THE REPAIRS UNLESS I PAY IN ADVANCE, APPROXIMATELY $1,700.00, FOR ROUND TRIP TRANSPORTATION AND CAR RENTAL, TO GET THE CAR TO THE DEALER AND BACK. SUBARU TOLD ME, IN AN EMAIL TODAY, FEBRUARY 12, 2020, FROM [XXX] OF SUBARU CUSTOMER SERVICE, "MY ABILITY TO ASSIST IS ON A REIMBURSEMENT BASIS. THERE IS NO WORKAROUND FOR THIS." HIS EMAIL IS [email protected] THIS IS AN EXTREME HARDSHIP FOR ME AS I AM RETIRED WITH LIMITED DISCRETIONARY FUNDS. I HOPE YOU CAN CONVINCE SUBARU TO FULFILL ITS LEGAL RESPONSIBILITY TO COMPLETE THESE RECALLS WITHOUT MY FINANCIAL INVOLVEMENT. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Related Complaints for the 2013 SUBARU OUTBACK

Other AIR BAGS Complaints

#11548304 — October 4, 2023 — I was pulling into a parking space very slowly when the car went into overdrive and suddenly accelerated at a high sp...

#11338594 — July 10, 2020 — TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER...

#11310616 — February 21, 2020 — SUBARU HAS FAILED TO COMPLY WITH THE TAKATA AIRBAG RECALL. I BEGAN BY CALLING THE PHONE NUMBER SUPPLIED ON THE RECALL...

#11267358 — October 9, 2019 — WE RECENTLY HAD OUR VEHICLE SERVICE FOR THE TAKATA AIR BAG RECALL. WHEN THE VEHICLE WAS RETURNED TO US, WE FOUND A PL...

#11228210 — June 28, 2019 — 2013 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *JS

Recent Complaints for the 2013 SUBARU OUTBACK

#11713975 — STRUCTURE:BODY — January 28, 2026 — The vehicle caught fire while driving along the interstate. It's a total loss.

#11708999 — ELECTRICAL SYSTEM — January 6, 2026 — I purchased this car may 28th 2025 and had it over the weekend and check engine light came on and took it Monday once...

#11708999 — ENGINE — January 6, 2026 — I purchased this car may 28th 2025 and had it over the weekend and check engine light came on and took it Monday once...

#11708999 — POWER TRAIN — January 6, 2026 — I purchased this car may 28th 2025 and had it over the weekend and check engine light came on and took it Monday once...

#11684961 — SERVICE BRAKES — September 4, 2025 — I purchased a car from Middletown Nissan on May 24, 2025. The car was assured to have all these different safety chec...