NHTSA Complaint #11310017 — 2015 FORD TAURUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11310017
Vehicle	2015 FORD TAURUS
Component	STEERING
Date of Incident	May 25, 2019
Date Filed	February 19, 2020
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

VEHICLE WAS STATIONARY, AS I HAD JUST TURNED IT ON. STEERING WOULD NOT MOVE, CALLED FORD TO ASK AND SET UP AN APPOINTMENT AND WENT BACK OUT AND IT WORKED AGAIN. STEERING FELT VERY FUNNY AND DID NOT DRIVE IT TILL I TOOK IT TO THE SHOP. FORD NEVER STATED THE PROBLEM, NO CODE PRESENT. THEY REPLACED THE WHOLE STEERING RACK AND CALLED IT GOOD. I BELIEVE THIS IS THE ISSUE WHERE STEERING FAILS TO WORK. A RECALL SHOULD OCCUR.... THIS COULD BECOME A HUGE ISSUE IF I WAS IN MOTION. I BELIEVE THE CAR WAS AT 45 K MILEAGE.

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