NHTSA Complaint #11309038 — 2020 FORD EXPLORER

WE BOUGHT THE CAR ON 9/21/19 FROM UPLAND FORD. WE HAD AN ISSUE WHERE THE INFOTAINMENT SCREEN BLACKED OUT, BUT THANKFULLY, AFTER LETTING THE CAR SIT FOR AN HOUR, ALL IS WORKING FINE ON THAT MATTER. HOWEVER, VERY EARLY ON, WE NOTICED ROUGH SHIFTS, AND OTHER RED FLAGS, COMING FROM THE DRIVETRAIN. IF I HAD TO GUESS, WE NOTICED IT BEFORE 3K MILES. TOOK IT TO VISTA FORD IN OXNARD ON 1/04/2020 (ODO: 4960), WHERE THEY DIAGNOSED THE TRANSMISSION OIL COOLER. WHILE THEY REPLACED THE COOLER, THERE ARE STILL SIGNS OF THE ISSUES... ESPECIALLY IN THE LOWER GEARS. I HAVE CONCERNS ABOUT DAMAGE TO THE TRANSMISSION. THE CAR HAS 6200 MILES ON IT, AS OF TODAY, 2/13. I ALSO HAVE AN ISSUE OF THE CAR NOT SHIFTING INTO REVERSE, UNTIL AFTER A LONG DELAY, AND WITH SOME JERKING. THIS ISSUE HAS BEEN THERE ROM THE VERY BEGINNING. AS A TALL MAN (6-FOOT4, WITH 36-INCH INSEAM), I HAVE GROWING CONCERNS ABOUT HOW UNCOMFORTABLE IT IS FOR ME TO DRIVE THIS CAR. THESE PROBLEMS ON A BRAND NEW CAR, FROM A BRAND LIKE FORD, ARE DISAPPOINTING AND UNACCEPTABLE.