NHTSA Complaint #11308501 — 2019 JEEP CHEROKEE

THE PROBLEM STARTED LAST WEEK, WHILE MAKING A RIGHT HAND TURN MY JEEP SUDDENLY LOST ALL ELECTRICAL POWER INCLUDING THE POWER STEERING. AFTER I PUT MY CAR IN PARK AND WAITED A FEW MINUTES IT STARTED BACK UP WITHOUT FURTHER INCIDENTS. THE FIRST INCIDENT HAPPENED ON A SNOW DAY ON MY MORNING COMMUTE TO WORK, HAD I TAKEN A BUSIER ROUTE IT WOULD HAVE CAUSED AN ACCIDENT. THE SAME THING REPEATED THE FOLLOWING DAY MINUS THE SNOWY CONDITIONS. I SCHEDULE MY CAR FOR SERVICE WHERE I BOUGHT IT AS SOON AS I WAS ABLE TO TAKE IT. WHEN I ARRIVED TO THE DEALER I SPOKE TO A SERVICE ADVISER AND EXPLAINED WHAT HAD TRANSPIRED. HE QUICKLY RECOGNIZED THE PROBLEM, AND ASKED A VERY SPECIFIC QUESTION. HE ASKED IF THE CAR DIED OUT WHILE MAKING A RIGHT HAND TURN WHICH WAS THE CASE BOTH INCIDENTS. HE WENT ON TO SAY THAT IT HAPPENED TO THAT MODEL AND ENGINE IF THEY OIL GETS LOW. I WAS ASTOUNDED AS I WAS NOT DUE FOR AN OIL CHANGE FOR AROUND 1,000 MILES. CLEARLY JEEP IS AWARE OF THE ISSUE WHICH SEEMS TO BE OBVIOUS DESIGN FLAW. I UNDERSTAND HOW RECALLS WORK AND I AM LEFT TO ASSUME THAT THEY HAVE DECIDED AGAINST IT AS AN OIL CHANGE CAN BE A TEMPORARY FIX AND A ENGINE REPLACEMENT WOULD BE COSTLY AND TIME CONSUMING.