NHTSA Complaint #11302777 — 2019 TOYOTA HIGHLANDER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11302777
Vehicle	2019 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	October 9, 2019
Date Filed	January 29, 2020
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE TOYOTA OF NORTH CHARLOTTE DEALER (LOCATED AT 13429 STATESVILLE RD, HUNTERSVILLE, NC 28078) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE DRIVING AND THAT THE FUEL CONSUMPTION HAD INCREASED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WOULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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