NHTSA Complaint #11302228 — 2019 JEEP CHEROKEE

PREVIOUSLY, I REPORTED ISSUES WITH OIL CONSUMPTION, WHICH EVENTUALLY REQUIRED AN ENGINE REPLACEMENT. I NOW HAVE AN ISSUE WITH STEERING WHEEL, FEELS LIKE IT IS TRYING TO CORRECT ITSELF WHEN DRIVING REGULAR STREETS AND HIGHWAY WITH NO ISSUES OF ALIGNMENT, TIRES, ETC. APPT WITH NAPLETON'S ARLINGTON HEIGHTS ON 1/23/2020 DID NOT MENTION ANYTHING THAT WAS DONE TO LOOK FOR ISSUE, OTHER THAN RECALL SOFTWARE UPDATE OF 18VA9182, WHICH THEY SAID WOULD SOLVE THE PROBLEM. HOWEVER, THE PROBLEM PERSISTS. IN ADDITION, I JUST RECEIVED A SAFETY RECALL NOTICE FROM FCA, STATING THAT WHEN I HAD TAKEN MY VEHICLE IN FOR RECALL #18V739, THAT MY VEHICLE WAS NOT PROPERLY INSPECTED AND THE RECALL WAS CLOSED. I TOLD THE DEALERSHIP THIS WAS DONE COMPLETED AND THEY SAID THEY WOULD DO THE UPDATE, HOWEVER, THEY HAD NOT COMPLETED THE CORRECT ONE, AND THE PROBLEM WITH STEERING STILL PERSISTS. I AM WORRIED THIS ISSUE IS A SAFETY CONCERN, AND WOULD LIKE TO BE CONTACTED TO HAVE THIS PROBLEM ADDRESSED.