NHTSA Complaint #11301837 — 2017 JEEP CHEROKEE

HAVE OWNED MY 2017 GRANITE JEEP CHEROKEE LATITUDE 3.2L V6 SUV SINCE AUGUST 2017. SEVERAL TIMES A YEAR AM INSTRUCTED BY ON SCREEN MESSAGE TO RETURN TO PARK AND THEN SHIFT TO DRIVE AGAIN. ON 01/24/20, WITH 24,000 MILES, WHEN I STARTED THE CAR A SERVICE SHIFTER MESSAGE COME UP ON MY SCREEN. IT HIGHLIGHTED ALL MY GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. I TURNED THE CAR OFF, WAITED A FEW SECONDS AND THE CAR STARTED NORMALLY. HOWEVER, IN SEARCHING FOR THE ISSUE ONLINE FOUND THAT OVER A HUNDRED JEEP OWNERS HAD A SIMILAR EXPERIENCE. SUV RECALL T52: REPROGRAM TRANSMISSION CONTROL MODULE WAS RESOLVED @ ROSEVILLE JEEP 05/01/18. SEVERAL JEEP OWNERS SAID THAT THE ISSUE RECURRED EVEN AFTER THEIR SHIFTER WAS REPLACED. PLEASE ESCALATE THIS ISSUE TO A RECALL AND INVESTIGATE WHAT MUST BE DONE TO RESOLVE THIS ISSUE SO THAT WE ARE NOT CHARGED FOR AN ISSUE THE MANUFACTURER HAS NOT BEEN ABLE TO RECTIFY.