NHTSA Complaint #11300808 — 2016 DODGE GRAND CARAVAN

VEHICLE PULSES WHILE SHIFTING THROUGH GEARS, GOOGLE SHOWS A RECALL S44, FOR TRANSAXLE OIL PUMP. I CALLED DODGE CUSTOMER SERVICE AND WAS TOLD BY OPERATOR THAT IT DOES SHOW UP IN THE SERVICE NOTIFICATION. SO I CALLED DEALERSHIP TO SCHEDULE APPOINTMENT, AND WAS TOLD IT'S NOT A RECALL. SO I CALLED CUSTOMER SERVICE AGAIN, GOT A DIFFERENT OPERATOR, WHO TOLD ME THAT SHE ALSO SEES IT IN THE SERVICE NOTIFICATION, SHE CALLED THE DEALERSHIP AND TALKED TO THEM, PATCHED ME THROUGH TO SCHEDULE APPOINTMENT, AND DEALERSHIP TOLD ME IT WOULDN'T BE COVERED, AND THAT I WILL HAVE TO PAY.