NHTSA Complaint #11691921 — 2016 DODGE GRAND CARAVAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11691921
Vehicle 2016 DODGE GRAND CARAVAN
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

Today, I was driving my van to work, and I stopped at a stop sign, went to go, and the van made a horrible clunk noise and wouldn't drive. I shifted through the gears, and each one made the van shake hard. I purchased this van 2 weeks ago from a used car lot. Earlier today, the check engine light came on, which I planned on going check it when I got off work. I had a mobile diagnostic worker come check it out, and he told me it was my transmission. I contacted the lot where I bought it, and am waiting to get it towed back there. This was dangerous because it stopped driving at a stop sign, and I didn't know what to do. I had to flag traffic to go around and wait for people to come help me push it out of the way of traffic. I am a single mother with a three year old.

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