NHTSA Complaint #11300084 — 2014 CADILLAC XTS

MY 2014 XTS HAS 25K MILES. THE REAR ELECTRONIC AIR RIDE SUSPENSION INTERMITTENTLY FAILS CAUSING THE REAR END OF THE CAR TO BE LOWERED ALMOST TO THE GROUND MAKING IT VERY DANGEROUS TO DRIVE EVEN AT LOW SPEED. THE OCCUPANTS OF THE CAR ARE TOSSED AROUND WHILE THE CAR IS IN MOTION DUE TO NO SUSPENSION MAKING IT VERY HARD TO MAINTAIN CONTROL OF THE CAR. THIS CONDITION HAS HAPPENED SEVERAL TIMES WHILE THE CAR WAS MOVING AT SPEEDS LESS THAN 30 MPH. THE ELECTRONIC SUSPENSION STARTED OUT FINE THEN WITHIN MINUTES THE ELECTRONIC SUSPENSION FAILED. MY FEAR IS IT WILL RANDOMLY HAPPEN WHILE AT HIGH SPEED ON A HIGHWAY WHICH I'VE READ HAS HAPPENED TO SEVERAL ANOTHER XTS OWNERS. MY MECHANIC HAS REPLACED RELAY SENSORS AND HAS SUCCESSFULLY TESTED THE AIR RIDE COMPRESSOR MOTOR AND IT STILL FAILS AT RANDOM TIMES. HAVING THIS CONDITION HAPPEN ESPECIALLY AT HIGH SPEEDS IS A SERIOUS SAFETY ISSUE AND COULD RESULT IN A MAJOR ACCIDENT CAUSING INJURY OR DEATH. THIS SHOULD BE A PRIORITY TO RESOLVE, READ CARCOMPLAINTS.COM FOR SIMILAR COMPLAINTS.