NHTSA Complaint #11299980 — 2015 HYUNDAI TUCSON

I HAVE A HYUNDAI TUCSON THAT HAS A RECALL NOTICE. I LIVE IN JUNEAU ALASKA WHERE THERE ARE NO HYUNDAI DEALERS. I CONTACTED HYUNDAI AND SPOKE WITH SOME VERY NICE PEOPLE WHO COULD NOT HELP ME BECAUSE OF A CASEMANAGER NAMED GRETCHEN. GRETCHEN WANTED ME TO HAVE THE VEHICLE SHIPPED TO THE NEAREST HYUNDAI DEALER. THAT WOULD BE IMPOSSIBLE BECAUSE JUNEAU HAS NO ROAD NETWORK AND BARGE COSTS WOULD BE ABOUT FOUR THOUSAND DOLLARS. I SPOKE WITH GRETCHEN ABOUT THE DILEMMA. SHE WAS RUDE AND DEMANDED I FIND A WAY TO GET THE VEHICLE TO THE NEAREST HYUNDAI DEALER. I EXPLAINED THIS IS NOT WHAT I WAS TOLD WHEN I BOUGHT THE CAR. I ASKED GRETCHEN FOR HER SUPERVISORS CONTACT INFORMATION. SHE TOLD ME SHE WAS OVER ALL ALASKA AND HAD NO SUPERVISION. I CALLED THE HYUNDAI CUSTOMER CARE CENTER AND SPOKE WITH TABITHA WHO COULD NOT HELP ME BECAUSE OF GRETCHEN AND GRETCHEN WAS THE ONLY ONE WHO COULD GIVE HER SUPERVISORS NUMBER. AT THIS POINT I HAVE A RECALLED VEHICLE THAT THE MANUFACTURER REFUSES TO SERVICE. CAN ANYONE HELP?