NHTSA Complaint #11299695 — 2019 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THE VEHICLE WOULD NOT IMMEDIATELY RESPOND WHEN TURNING THE STEERING WHEEL. THE CONTACT INDICATED THAT THE STEERING WHEEL HAD TO BE TURNED APPROXIMATELY 1/4 OF AN INCH IN EITHER DIRECTION BEFORE THE WHEELS WOULD RESPOND. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER COLBY DODGE (1000 TAYLOR AVE COLBY KS) WHO PERFORMED A STEERING MODULE UPDATE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 22,000.