NHTSA Complaint #11299046 — 2010 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11299046
Vehicle	2010 BMW X5
Component	ENGINE
Date of Incident	December 28, 2019
Date Filed	January 13, 2020
Mileage	105,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

CLEAN DIESEL SYSTEM HAD SOME FAILURE AND GAVE A WARNING THAT THE CAR CANNOT BE RESTARTED IN 200 MILES. WIFE WAS OUT OF STATE ON VACATION IN THE CAR. HE HAD TO DRIVE NON-STOP HOME AND NOW THE CAR SOFTWARE HAS LOCKED OUT THE ABILITY TO START THE VEHICLE. I CAN'T EVEN DRIVE IT TO THE DEALER. HAS TO DO WITH THE SRC SYSTEM THAT BMW EXTENDED THE WARRANTY TO 10 YEARS BECAUSE OF KNOWN PROBLEMS. I CALLED THEM TO REPORT THE PROBLEM BEFORE THE WARRANTY EXPIRED BUT COULD NOT BRING IN BECAUSE MY WIFE WAS DRIVING IT OUT OF STATE. CALLED 12/28/2019 AND WARRANTY EXPIRED ON 12/30/2019. NOW THEY REFUSE THE HONOR THE WARRANTY AND I HAVE TO HAVE THE CAR TOWED FOR REPAIR. INDEPENDENT MECHANICS DO NOT WANT TO TOUCH THIS PROBLEM.

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Recent Complaints for the 2010 BMW X5

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#11660377 — FUEL SYSTEM, GASOLINE — May 12, 2025 — The contact owns a 2010 BMW X5. The contact stated while starting the vehicle, after several minutes the vehicle fail...