NHTSA Complaint #11298999 — 2019 DODGE CHALLENGER

TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED THAT WHEN REVERSING HIS VEHICLE TO PARK, IT JOLTED BACKWARDS. THE SERVICE SHIFTER, SERVICE TRANSMISSION, SERVICE ENGINE, AND THE PARK CAR AND TURN OFF THE ENGINE WARNING LIGHTS ILLUMINATED. THE GEARS WERE STUCK IN THE PARK POSITION AND THE ENGINE WAS STILL RUNNING. THE DEALER BRAVO CHRYSLER DODGE JEEP RAM OF ALHAMBRA LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801 (626) 283-5212 REFUSED TO HELP TOW THE VEHICLE. TWO DAYS LATER THE DEALER CALLED BACK AND ASKED THE CONTACT TO PICK UP THE VEHICLE AND SAID THERE WAS NOTHING WRONG. THE CONTACT PICKED UP THE VEHICLE AND THE SAME ISSUE OCCURRED WITH ALL OF THE LIGHTS FLASHING. THE CONTACT STATED THE STEERING WHEEL WAS HARD TO CONTROL. THE CONTACT SLOWLY DROVE THE VEHICLE BACK TO THE DEALER. THREE DAYS LATER THEY FOUND OUT THERE WAS A TRACKING DEVICE. THE TRACKING DEVICE DESTROYED THE WIRING IN THE VEHICLE. THE DEALER STATED THAT THEY WERE GOING TO REMOVE THE TRACKER AND REPAIR THE WIRING. THE CONTACT HAD INFORMED THE MANUFACTURER AND HE WAS GIVEN A CASE NUMBER. THE DEALER REPAIRED THE VEHICLE AND THE SAME ISSUE OCCURRED AGAIN WHILE THE CONTACT WAS DRIVING AND HE ALMOST GOT INTO AN ACCIDENT. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER TEST DROVE THE VEHICLE FOR AN EXTENDED MILEAGE FOR OVER 100 MILES. THE ISSUE OCCURRED AGAIN DURING THE TEST DRIVE. THE DEALER STATED THAT THE ENTIRE WIRING SYSTEM HAD TO BE FIXED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,750. THE VIN WAS INVALID.