NHTSA Complaint #11646346 — 2019 DODGE CHALLENGER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11646346
Vehicle 2019 DODGE CHALLENGER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I owned a 2017 Dodge Challenger which had electrical issues and a defective Uconnect radio system. A few months after purchasing the 2019 Dodge Challenger, I experienced electrical issues. The electric key system failed locking me outside of the vehicle while pumping gas. I had to enter the vehicle from the passenger side door. When I tried to exit the vehicle, I could not open the door. I had to climb over the center console to exit the vehicle from the passenger side. The key fab battery was replaced but the issue continued. The rear/front suspension failed in 2020. The westbury service department blew my alternator servicing while replacing the radiator and fixing the electrical issue with Uconnect. The driver's side window would not roll down. It was stuck down in 2021. The door panel switches were replaced. The door issue was not resolved. I randomly remained locked out of the vehicle. I complained that the heat would turn on randomly inside of the vehicle. My headlights stopped working twice and my light bulbs were replaced although the bulbs were good. I couldn't see the road in front of me at night and almost drove off of a cliff. The radio/gps/bluetooth system continuously failed ten times. The service department replaced the radio. and amplifiers twice, although they were in working condition. This did not resolve the issue. The Jamaica service department explained that the issues that have been occurring are electrical and tried replacing the fuses to fix the reoccurring issues. When I bought the car to them to fix the radio issue in 2024 my charging and USB ports stopped working. The fuse issue has since caused other safety hazards. They replaced the fuses several times and have explained that the entire electrical component "body harness wiring" must be replaced. I should not be responsible for replacing this part. When I bought the vehicle in for electrical issues while it was under warranty it should have been fixed immediately.

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