NHTSA Complaint #11298964 — 2019 GMC SIERRA DENALI

TL* THE CONTACT OWNS A 2019 GMC SIERRA DENALI. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE TULLEY BMW OF NASHUA DEALER (603-888-5050, LOCATED AT 147 DANIEL WEBSTER HWY, NASHUA, NH 03060) FOR AN OIL CHANGE, AND IT WAS MENTIONED THAT THERE WAS A RECALL. THE TECHNICIAN PERFORMED A SOFTWARE UPDATE AND REPAIRED THE SEAT BELT UNDER NHTSA CAMPAIGN NUMBER: 19V814000 (SEAT BELT). THE CONTACT STATED THAT FOLLOWING THE REPAIRS, LATER THAT SAME DAY, THE CONTACT ATTEMPTED TO USE THE PHONE AND THE DASHBOARD ILLUMINATED WITH ALL KINDS OF WARNINGS, INCLUDED, BRAKE FAILURE, NO ABS BRAKE. NO POWER STEERING. ETC. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE PHONE APP SHOULD NOT BE USED WITH THE SOFTWARE UPDATE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER: [XXX], TELLING THE CONTACT TO EXPECT A CALL BACK. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,200. *DT CONTACT STATED GMC PHONE APP REPAIRED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB