NHTSA Complaint #11292171 — 2019 GMC SIERRA DENALI

TL* THE CONTACT OWNS A 2019 GMC SIERRA DENALI. THE CONTACT STATED THAT THE REVERSE CAMERA AND THE FORWARD CAMERA FAILED, THE REVERSE AND FORWARD CAMERAS FLASHED, THE SCREEN BECAME BLUE IN COLOR, AND THE INSTRUMENT PANEL ALSO TURNED BLUE. THE VEHICLE WAS TAKEN TO AUTONATION GMC AND BUICK (330 NORTH GIBSON ROAD, HENDERSON, NEVADA 89014, (702) 558-3300), FOUR TIMES FOR THE FAILURE. THE DEALER TESTED THE ELECTRICAL SYSTEM AND REPROGRAMMED THE SOFTWARE ERROR. THE DEALER STATED THAT THE REARVIEW CAMERA AND VIDEO PROCESSING CONTROL MODULE VIDEO SOFTWARE WERE REPLACED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,075. *DT*JB ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB