NHTSA Complaint #11296938 — 2020 JEEP WRANGLER

BONDED INTRUSION BAR SEPARATED FROM DOOR SKIN. SEPARATION CAUSES RUBBING/CHAFFING/NOISE WHEN DOOR IS OPERATED AND WAS WHAT ALERTED ME TO THE PRESENCE OF THE ISSUE. TAKEN TO DEALERSHIP AND WAS TOLD THE DOOR MUST BE REPLACED IN ORDER TO FIX THE ISSUE. THIS EXACT SAME ISSUE HAPPENED IN MY 2018 JEEP WRANGLER RUBICON AND THEY REPLACED THE FRONT TWO DOORS ON MY JEEP. FCA HAS CLEARLY NOT CORRECTED THIS DESIGN ISSUE, AND I AM CONCERNED THAT IT LEADS TO A WEAKENED STRUCTURAL INTEGRITY/SAFETY FEATURE OF THE VEHICLE. I AM ALSO CONCERNED THAT BECAUSE THE FIX INCLUDES REPAINTING PART OF A BRAND NEW VEHICLE, MANY PEOPLE WILL NOT WANT TO HAVE THEIR VEHICLES REPAIRED. ALSO, DEPENDING ON PERSONALITY, IT MAY BE VERY EASY TO OVERLOOK THE NOISE THAT CALLED MY ATTENTION TO THE ISSUE IN THE FIRST PLACE. BONDING LIKE THIS IS USED EXTENSIVELY IN MODERN VEHICLES. IF THEY HAVE A PROBLEM WITH IT IN THIS LOCATION, DO THEY HAVE A PROBLEM WITH IT IN OTHER LOCATIONS OR VEHICLES THAT AREN'T BEING ADDRESSED. CLEARLY THERE IS EVIDENCE THAT THIS IS A CONTINUED ISSUE ACROSS MODEL YEARS, NOT AN ISOLATED INCIDENT.