NHTSA Complaint #11292138 — 2013 FORD TAURUS

WHILE DRIVING ON HIGHWAY OVER 60 MPH, ON OCTOBER 18, 2019 AT APPROXIMATELY 19:30 CALIFORNIA TIME, WRENCH SYMBOL APPEARED, AND I LOST ACCELERATION. THERE COULD HAVE BEEN A TERRIBLE ACCIDENT, BUT I HAD DIFFICULT TIME TO PULL OVER. DIAGNOSIS SHOWN THAT THROTTLE ACTUATOR A CONTROL SYSTEM ' STUCK OPEN. ON OCTOBER 19, 2019 AT 13:39 CALIFORNIA TIME, I CALLED FORD AND ASKED THEM TO REPLACE THE DEFECTIVE PART AT THE EXPENSE OF THE COMPANY, REGARDLESS OF WARRANTY BECAUSE THIS PART IS SENSITIVE AND RELATED TO PUBLIC SAFETY AND SHOULD NOT BE MALFUNCTIONING UNDER ANY CIRCUMSTANCES. FORD REPRESENTATIVE ASKED ME TO GO TO THE NEAREST DEALERSHIP AND KEEP THE RECEIPT IN THE HOPE THAT I WILL BE REIMBURSED IN THE FUTURE IF THE SAME ISSUE HAPPENS WITH OTHERS, SO I DID THAT. ON OCTOBER 25 AT 08:44 CALIFORNIA TIME, I CALLED AGAIN FORD COMPANY AND ASKED THEM TO DELIVER MY MESSAGE TO THE EXECUTIVE DIRECTOR IN ORDER TO TAKE THE APPROPRIATE ACTION. FORD REPRESENTATIVE REPEATED WHAT WAS PREVIOUSLY SAID AND GAVE ME A CASE NUMBER: CAS/24590915. SO FAR, THERE IS NO RESPONSE. I FOUND, THROUGH MY ONLINE BROWSING, THAT THERE ARE A LOT OF COMPLAINTS ABOUT THIS SAME THROTTLE BODY PROBLEM. I RESPECTIVELY REQUEST YOU TAKE THIS ISSUE IN YOUR CONSIDERATION BEFORE SOMEONE GET HURT. THE APPROXIMATE FAILURE MILEAGE WAS 34,900.