NHTSA Complaint #11291140 — 2019 TOYOTA HIGHLANDER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11291140
Vehicle	2019 TOYOTA HIGHLANDER
Component	SERVICE BRAKES
Date of Incident	December 24, 2019
Date Filed	December 24, 2019
Mileage	300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WE STARTED THE VEHICLE THAT IS PARKED IN FRONT OF OUR HOUSE AT AROUND 8AM TO GET SOME GROCERIES. THE VEHICLE STARTED AND EVERYTHING SEEMED NORMAL. SHIFTED TO D AND STARTED MOVING AND AS I WAS LEAVING THE SPOT, I PUSHED THE BREAK TO MAKE A LEFT TURN AND IT WON'T STOP. PUSHED THE BREAK PAD SEVERAL TIMES AND THE CAR WON'T STOP. FINALLY MOVED THE GEAR TO P AND IT STOPPED AND THE ENGINE TURNED OFF. I STARTED THE ENGINE AGAIN AND TRIED TO REVERSE IT, IT WON'T REVERSE AND ONLY GOING FORWARD. I CALLED AUTONATION TOYOTA OF LEESBURG, THEY TOWED THE VEHICLE. THE VEHICLE WAS PURCHASED ON 11/30/19 WITH ONLY 45 MILES IN IT. IT WAS A FRIGHTENING BECAUSE MY NEIGHBOR WAS PUTTING SOMETHING TO HIS CAR AND I WAS ABOUT TO RUN AT HIM.

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