NHTSA Complaint #11290974 — 2013 HYUNDAI SONATA

WHILE DRIVING OUT OF TOWN 2 HOURS AWAY FROM HOME ON MAJOR HIGHWAY CAR SUDDENLY STOPPED. HAD MY 3 CHILDREN IN THE BACK AND HAD TO GET IN THE MIDDLE LANE AND TURN MY HAZARDS ON AND CALL A TOWN TRUCK. I HAD TO PAY 300 DOLLARS TO GET THE CAR TOWED HOME. WHILE SEARCHING ONLINE I SAW A ENGINE RECALL AND SEVERAL OTHER RECALLS FOR THE 2013 HYUNDAI SONATA. I CALLED THE HYUNDAI RECALL LINE AND THEY SET UP AN APPOINTMENT TO HAVE THE CAR CHECKED OUT. I CALLED HYUNDAI AND ASKED IF THEY HAD ANY TOW SERVICES THAT THEY PROVIDED, THEY STATED THAT I WOULD HAVE TO PAY FOR TOW SERVICES SO I THEN PAYED 60 DOLLARS TO HAVE THE CAR TOWED TO HYUNDAI BY AAA WHICH HYUNDAI ADVICES. HYUNDAI CALLED AND INFORMED ME THE NEXT DAY THAT THEY PUT IT ON THE MACHINE AND THAT IT WAS THE ENGINE THAT FAILED AND THEY WOULD HAVE TO ORDER AN ENGINE FROM HYUNDAI THEY ALSO INFORMED ME THAT I WOULD BE CHARGED 150 DOLLARS FOR THEM TO GET THE KEY FOB TO WORK TO THE CAR. AFTER HYUNDAI RECEIVED THE NEW ENGINE THEY CALLED AND INFORMED ME THAT THEY ARE UNABLE TO PULL THE ENGINE IN AND OUT OF THE CAR DUE TO FROM END DAMAGE WHICH INCLUDED THE RADIATOR, MOTOR BLOWER, AND HEAD GASKET AND THAT I WOULD HAVE TO AGREE TO PAY 2895 DOLLARS FOR THEM TO EVEN PUT THE ENGINE IN THE CAR. HE ASKED ME IF THE DEALERSHIP I BOUGHT THE CAR FROM HAD REPORTED ANY WRECKS WHERE THE FRONT END COULD BE DAMAGED. I THEN EXPLAINED TO THE MANAGER OF HYUNDAI MECHANICS THAT I HAVE A CLEAR BLUE TITLE AND IN ORDER FOR THERE TO BE A WRECK THAT CAUSED FRONT END DAMAGE I WOULD BY LAW HAVE TO HAVE A SAVAGE TITLE.I WAS SOLD THE CAR AS IS FROM CAR LOT BUT WAS INFORMED THERE WERE NO ACCIDENT AND HAD BEEN CERTIFIED TESTED. LOOKING ONLINE AND SPEAKING WITH ANOTHER MECHANIC I WAS INFORMED THAT RADIATOR MOTOR BLOWER AND HEAD GASKET ARE ARE CAUSES DUE TO AN CAR RUNNING HOT FROM ENGINE FAILURE.SPEAKING WITH CORPORATE THEY MADE FALSE PROMISES AND THEN DECLINED.