NHTSA Complaint #11288974 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11288974
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	September 18, 2019
Date Filed	December 13, 2019
Mileage	1,896 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE TO GET THE CAR WHEN IT WAS REPAIRED AND RETURNED TO ME 4 OCT 2019. THIS VEHICLE BROKE DOWN AGAIN WHILE IN MOTION ON THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) 5 NOV 2019 (MILEAGE APPROX..5,300) IN LAREDO, TX. AT THAT TIME, THEY TOOK THE ORIGINAL CAR BACK AND GAVE ME AN IDENTICAL, NEW 2020 FORD EXPLORER WHICH SUBSEQUENTLY BROKE DOWN WITH THE EXACT SAME TRANSMISSION OIL COOLER FAILURE.

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