NHTSA Complaint #11287567 — 2018 SUBARU OUTBACK

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11287567
Vehicle	2018 SUBARU OUTBACK
Component	ENGINE
Date of Incident	December 6, 2019
Date Filed	December 6, 2019
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SINCE THE CAR HAS BEEN BRAND NEW, A HALF GALLON OF COOLANT HAS NEEDED TO BE ADDED TO THE CAR ON A MONTHLY BASIS. NO LEAKS HAVE BEEN DETECTED. THERE HAS ALWAYS BEEN A VERY STRONG ODOR OF BURNING COOLANT. DEALER STATES THIS IS NORMAL FOR THE 2.5L ENGINE, SO THERE IS NOTHING TO REPAIR, JUST KEEP AN EYE ON THE COOLANT LEVEL. I FILED A COMPLAINT WITH SUBARU OF NORTH AMERICA, AND RECEIVED A SIMILAR RESPONSE. BOTH THE DEALER AND SUBARU STATE IT IS UNKNOWN HOW TO REPAIR THIS ISSUE AS THEY CAN NOT IDENTIFY THE PROBLEM CAUSING THE LOSS OF COOLANT. DEALER JUST KEEPS TOPPING OFF THE SYSTEM, AND STATING THAT THEY STILL HAVE NO SOLUTION.

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