NHTSA Complaint #11287538 — 2016 DODGE GRAND CARAVAN

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	11287538
Vehicle	2016 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY:DOOR
Date of Incident	October 1, 2019
Date Filed	December 6, 2019
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR SLIDING DOORS WERE STUCK IN THE LOCKED POSITION AND FAILED TO OPEN WITH THE KEY FOB OR MANUALLY. ALSO, THERE WAS AN ABNORMAL BUZZING NOISE DETECTED FROM THE DRIVER'S SIDE SLIDING DOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE GREASE WAS APPLIED TO THE SLIDING DOOR; HOWEVER, THE FAILURE RECURRED WITHIN TWO DAYS. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 120,000.

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