NHTSA Complaint #11287048 — 2013 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING, THE VEHICLE SUDDENLY BEGAN TO SPUTTER AND THERE WAS A BURNING ODOR COMING FROM THE ENGINE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED AND A LOUD KNOCKING NOISE CAME FROM THE ENGINE. THE CONTACT PULLED THE VEHICLE OVER TO A MALL PARKING LOT AND LATER MANAGED TO DRIVE TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED THE MANUFACTURER AND THEY PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED TO BRING THE VEHICLE TO KEY HYUNDAI OF MILFORD (566 BRIDGEPORT AVE, MILFORD, CT 06460, (203) 877-6820). THE VEHICLE WAS TAKEN TO THE SAME DEALER ON AUGUST 8, 2018 TO BE REPAIRED PER AN UNKNOWN RECALL. AT THAT TIME, THE CONTACT WAS INFORMED THAT THE ENGINE PASSED THE TEST; THEREFORE, THE ENGINE DID NOT NEED TO BE REPLACED. THE RECALL INCLUDED A WARRANTY EXTENSION UP TO 120,000 MILES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 146,000.*DT THE CONSUMER STATED THE ENGINE WAS REPLACED UNDER RECALL AND THE THROTTLE BODY WAS ALSO REPLACED. *TR