NHTSA Complaint #11286386 — 2017 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11286386
Vehicle	2017 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	November 28, 2019
Date Filed	December 2, 2019
Mileage	5 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHEN DRIVING, AN ERROR MESSAGE POPPED UP AND SAID "SERVICE SHIFTER". ON THE GEAR SHIFT, ALL OF THE LIGHTS LIT UP RED (PARKING, NEUTRAL, 1ST, 2ND, DRIVE, AND REVERSE). I IMMEDIATELY PULLED OVER. AFTER I RESTARTED THE CAR, IT WENT AWAY. I WENT ONLINE TO SEE IF THIS WAS A COMMON PROBLEM, AND THERE ARE ALL KINDS OF COMPLAINTS. MANY OF WHICH, JEEP HAD NO IDEA HOW TO FIX. MOST COMPLAINTS ALSO STATED THAT IT WENT AWAY, ONLY TO COME BACK AFTER ANOTHER 1000 MILES OR SO. IF THERE ARE SO MANY COMPLAINTS, AND JEEP IS OBVIOUSLY HAVING A PROBLEM IDENTIFYING WHY, SHOULDN'T THIS BE A RECALL? THERE IS OBVIOUSLY A FAULT IN THEIR PRODUCT OR WIRING. THIS IS GOING TO CAUSE SERIOUS ACCIDENTS AND/OR LAWSUITS. PLEASE HELP.

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