NHTSA Complaint #11283058 — 2018 SUBARU OUTBACK

I BOUGHT MY CAR BRAND NEW IN MARCH OF 2018. AFTER ONLY 1 YEAR THE WINDSHIELD CRACKED. I DID NOT SEE WHERE THE INITIAL CHIP WAS AND CAME OUT TO MY CAR ONE MORNING AND SAW THE WINDSHIELD COMPLETELY CRACKED. I WAS SHOCKED AT HOW EXPENSIVE THE RECALIBRATION WAS SO I FILED AN INSURANCE CLAIM. I STILL HAD TO PAY AROUND $300 TO GET IT FIXED BECAUSE AGAIN, RECALIBRATION COSTS AN EXORBITANT AMOUNT FOR SOME REASON. AFTER FURTHER REVIEW I GOT OFF LIGHT AS HAVING IT DONE BY THE DEALERSHIP WAS QUOTED TO ME AS COSTING $850. IT IS NOW ONLY 7 MONTHS LATER AND MY WINDSHIELD IS CRACKED ALL THE WAY ACROSS AGAIN. I DIDN'T SEE THE CHIP AT FIRST UNTIL IT HAD BEGUN TO CRACK A TINY AMOUNT. AS I WAS DRIVING IN THE CITY IT SPREAD ALL THE WAY ACROSS THE WINDSHIELD. BECAUSE I SAW IT EARLY I PLANNED TO GET IT FIXED THE NEXT DAY TO HOPEFULLY AVOID ANOTHER FEW HUNDRED DOLLARS OF EXPENSE. UNFORTUNATELY, IT SPREAD ALL THE WAY ACROSS THE WINDSHIELD MAKING IT IRREPARABLE WITHIN 30 MINUTES OF MY FINDING IT. AGAIN, THIS WAS WITH ME DRIVING LESS THAN 30 MPH WITH NO HEAT ON BECAUSE IT'S COLD OUTSIDE AND I KNOW HOT AND COLD MAKE IT WORSE. I HAVE NEVER HAD A WINDSHIELD CRACK LIKE THIS AND MORE THAN ONCE WITHIN A 1 YEAR TIME FRAME. THESE WINDSHIELDS SEEM TO BE MADE VERY CHEAPLY AT THE EXPENSE OF SAFETY. I CAN'T AFFORD TO MAKE ANOTHER INSURANCE CLAIM OR PAY THIS OUT OF POCKET. I TOOK EVERY PRECAUTION AS A DRIVER AND THIS STILL HAPPENED. I WILL NEVER BUY ANOTHER SUBARU AND MAY SELL THIS ONE IF THIS KEEPS HAPPENING BECAUSE I SIMPLY CANNOT AFFORD TO FIX THIS ALL OF THE TIME AND MORE IMPORTANTLY I SHOULDN'T HAVE TO.