NHTSA Complaint #11281518 — 2019 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11281518
Vehicle 2019 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 16,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I PURCHASED A 2019 JEEP CHEROKEE TRAILHAWK ON 11/11/2019. THAT SAME EVENING THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS ALL CUT OUT WHILE I WAS DRIVING DOWN THE ROAD. THIS CAUSED THE ENGINE CONTROL TO BE CUT AND DTC'S FOR BRAKES, ESC, TRANSMISSION, AND THE SHIFTER. THANKFULLY THE FIRST FEW TIMES THIS HAPPENED ON A STREET WITH HEAVY TRAFFIC DURING RUSH HOUR AND I WAS ABLE TO RESTART THE VEHICLE. IT HAPPENED AGAIN ON THE SECOND DAY WHILE IN MOTION ON A SIDE ROAD AND AGAIN THE THIRD DAY EXCEPT WHILE DRIVING ON THE HIGHWAY. AFTER THE THIRD DAY, I SCHEDULED IT FOR SERVICE AT A LOCAL JEEP DEALER. UPON HAVING MY VEHICLE FOR FIVE DAYS, THE DEALER DISCOVERED A CORRODED/FAULTY GROUND AND MADE THE NECESSARY REPAIRS. THE VEHICLE WAS PICKED UP ON 11/18/2019. IT DROVE GREAT UNTIL 11/20/2019 WHEN THE POWER ONCE AGAIN WAS CUT FROM THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS. THIS ALSO RESULTED IN A LOSS OF ENGINE CONTROL WITH THE SAME ARRAY OF DTC CODES BEING DISPLAYED AND ALSO OCCURRED WHILE DRIVING. I WAS ABLE TO SAFELY PULL OFF THE ROAD AND RESTART THE VEHICLE. THANKFULLY THIS HAPPENED ROUGHLY A MILE FROM THE DEALER AND I WAS ABLE TO LIMP THE JEEP THERE. THEY CHECKED THE CODES AND ADVISED ME TO BRING THE VEHICLE BACK IN THE MORNING. ON 11/21/2019 I RETURNED THE JEEP TO THE DEALER WHERE IT IS CURRENTLY BEING WORKED ON AGAIN. THIS VEHICLE IS AN EXTREME DANGER TO NOT ONLY MYSELF BUT TO OTHER MOTORISTS THAT COULD POTENTIALLY COLLIDE WITH ME DUE TO THE RANDOM AND UNPREDICTABLE NATURE OF THE ISSUE. I AM SO CONCERNED ABOUT THE SAFETY OF THE VEHICLE THAT I WILL NOT ALLOW MY CHILDREN TO RIDE IN MY VEHICLE WITH ME.

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