NHTSA Complaint #11281320 — 2016 CHRYSLER TOWN AND COUNTRY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11281320
Vehicle	2016 CHRYSLER TOWN AND COUNTRY
Component	STRUCTURE:BODY
Date of Incident	November 10, 2019
Date Filed	November 20, 2019
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

THE DRIVERS SIDE SLIDING PASSENGER DOOR SUDDENLY IS STUCK IN THE LOCK SHUT POSITION. THERE IS NO WAY OF OPENING THE DOOR MANUALLY OR WITH THE KEY FAB REMOTE. THE OTHER SLIDING DOOR ALSO PRODUCES A LOUD SOUND WHEN IT LOCKS AND UNLOCKS. I TOOK IT IN THE GET FIXED, THE SHOP SAYS THAT THE ACTUATOR IN BOTH DOORS WAS BROKEN AND NEEDED TO BE REPLACED. ONLINE I ALSO FOUND A LOT OF OTHER TOWN AND COUNTRY OWNERS HAVING THIS SAME ISSUE. THIS COULD BE A BIG SAFETY HAZARD IF EVER SOMEONE NEEDED TO BE EVACUATED FROM THE VEHICLE AND THE DOOR IS STUCK SHUT.

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