NHTSA Complaint #11551036 — 2016 CHRYSLER TOWN AND COUNTRY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11551036
Vehicle	2016 CHRYSLER TOWN AND COUNTRY
Component	STRUCTURE:BODY
Date of Incident	September 1, 2022
Date Filed	October 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Defective door-latching system; in particular: the driver side, (left side), passengers sliding door; which resulted in occupant being trapped in vehicle until we were able to extricate through other door. There is a pending class action lawsuit regarding this defect: UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF MICHIGAN Case 2:21-cv-11696-JEL-DRG; failure occurred with no warning and does not allow for manual operation of the door system. This defect poses an extreme safety hazard, as it is possible that both passenger doors could be affected, essentially trapping the occupants in the mid and rear seating compartments.

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