NHTSA Complaint #11281072 — 2014 MAZDA CX-5

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11281072
Vehicle	2014 MAZDA CX-5
Component	SERVICE BRAKES
Date of Incident	January 1, 2014
Date Filed	November 19, 2019
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE BRAKES MADE A SQUEALING NOISE AND FAILED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO FERRA AUTO GROUP MAZDA (3363 SOUTH ARLINGTON ROAD, AKRON, OH 44312, (330) 645-7275) WHERE IT WAS DETERMINED THAT THE BRAKE PADS WERE WEARING UNEVENLY. THE DEALER FURTHER STATED THAT THE BRAKES REMAINED ENGAGED AND CAUSED THE BRAKE PADS TO WEAR PREMATURELY. THE INNER BRAKE PAD WAS AT A TWO LEVEL AND THE OUTER BRAKE PAD REMAINED AT LEVEL SIX. THE CONTACT WAS INFORMED THAT THE PREMATURE BRAKE PAD WEAR MAY BE CAUSED BY THE CALIPERS AND HYDRAULIC FLEX LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 27,000.

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