NHTSA Complaint #11270845 — 2014 MAZDA CX-5

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11270845
Vehicle	2014 MAZDA CX-5
Component	SERVICE BRAKES
Date of Incident	October 24, 2019
Date Filed	October 24, 2019
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

AT TIMES THE BREAKS BECOME UNRESPONSIVE TO PRESSURE AND THE PEDAL GOES ALL THE WAY TO THE FLOOR. THE BREAKS HAVE TO BE PUMPED IT ORDER TO GET THEM TO CATCH. SO, I TOOK THE CAR TO A REPAIR SHOP AND THEY CHANGED THE BREAK PADS AND BLEED THE LINES. HOWEVER, AFTER A TEST DRIVE THE ISSUE HAPPENED TO THE MECHANIC AGAIN. AFTER CHECKING THE BREAK SYSTEM AGAIN, THEY FOUND THAT THE VACUUM PUMP IS MALFUNCTIONING. THERE WAS A RECALL FOR OTHER MAZDA CX-5S IN MY MODEL YEAR. BUT MY VIN NUMBER DOES NOT FALL IN THE RECALL. MY AUTO REPAIR PERSON STATED THAT THIS IS SOMETHING THAT SHOULDN'T HAPPEN, AND IS EXTREMELY DANGEROUS.

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