NHTSA Complaint #11279212 — 2018 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11279212
Vehicle	2018 HYUNDAI SONATA
Component	ENGINE
Date of Incident	November 6, 2019
Date Filed	November 9, 2019
Mileage	24,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

ON 2 DIFFERENT DAYS THE CAR KILLED ON THE HIGHWAY. BOTH TIMES THE HYUNDAI SERVICE DEPT. LOOKED AT IT. THE FIRST TIME, THEY SAID THE SOFTWARE UPDATE THAT WAS WORKED ON A FEW MONTHS PREVIOUS, HAD A GLITCH IN IT. THE SECOND TIME THEY SAID THEY DIDN'T KNOW WHY IT HAPPENED. WHILE DRIVING THE RPMS WILL RACE UP BUT THE CAR DOESN'T MOVE MUCH. THEY SAID IT DIDN'T DO THAT WHEN THEY DROVE IT. ALSO SINCE THE FIRST SOFTWARE UPDATE WAS DONE , IF I DRIVE 80MPH (ON THE INTERSTATE HWY.) THE SEATS SHAKE.

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