NHTSA Complaint #11278873 — 2013 HYUNDAI SONATA

THE RECALL FOR HYUNDAI, CAMPAIGN953 WAS TO INSTALL ENGINE SOFTWARE UPDATE FOR ALL SONATA VEHICLES FROM 2011-2018 WITH A 2.4L GDI. I HAD THE ENGINE RECALL SOFTWARE UPDATE DONE ON 3/26/19. THIS WAS INTENDED AS A WARNING SYSTEM IN THE EVENT OF ENGINE FAILURE. ON 4/15/19, WHILE DRIVING ON THE FREEWAY IN LOS ANGELES, MY ENGINE SEIZED UP, AND PUT MY LIFE AT RISK. THE SOFTWARE UPDATE DID NOT WORK, AND THERE WAS NO WARNING AT ALL. IF I HAD NOT BEEN IN THE RIGHT LANE, AND ABLE TO STEER OVER INTO A VERY NARROW SHOULDER OF THE FREEWAY, I COULD HAVE BEEN SERIOUSLY INJURED OR WORSE. THE CAR WAS TOWED TO MY MECHANIC'S LOT NEAR ME, SINCE IT WAS A SUNDAY EVENING, AND HYUNDAI WAS NOT OPEN. THE NEXT DAY, MY MECHANIC DID START THE CAR, AND SAID IT SHOULD BE FINE TO DRIVE IT THE SHORT DISTANCE TO THE HYUNDAI DEALER, LESS THAN 2 MILES AWAY, SINCE IT WAS A WARRANTY SITUATION. I GOT ONE BLOCK, AND THE ENGINE SEIZED UP AGAIN. I HAD IT TOWED THE 2 MILES TO THE DEALER. THEY DISCOVERED THE ENGINE HAD TO BE REPLACED, WHICH TOOK ALMOST 4 WEEKS. NO EXPLANATION OF THE SOFTWARE UPDATE FAILURE. SINCE GETTING THE CAR BACK ON MAY 7,2019- I HAVE HAD TOTAL ANXIETY, AND FEAR THE SAME ISSUE COULD HAPPEN. I HAD A SEVERE PANIC ATTACK ON THE FREEWAY ON MAY 10, THAT WAS TERRIFYING, AND A FRIEND HAD TO STAY ON THE PHONE WITH ME UNTIL I GOT TO WORK. I HAVE CONTACTED THE HYUNDAI CORP. LEGAL DEPT. THROUGH AN ATTORNEY, AND THERE HAS BEEN NO SATISFACTION IN COMPENSATION OR CONSIDERATION FOR THE FACT THAT DUE TO THEIR FAULTY ENGINE, AND RECALL SOFTWARE FAILURE, THEY PUT MY LIFE AT RISK! THE CUSTOMER CARE DEPT. IS THE WORST I HAVE EVER EXPERIENCED WITH ANY COMPANY, AND I AM NOW AT EXTREME FINANCIAL LOSS. THE RE-SALE VALUE HAS PLUMMETED, AND I NOW HAVE FINANCIAL STRESS BEING FORCED TO GET ANOTHER CAR I FEEL SAFE IN. I HAVE LOST TOTAL CONFIDENCE IN HYUNDAI. THIS WAS A TERRIBLE NIGHTMARE THAT IS NOT BEING RESOLVED! HELP!