NHTSA Complaint #11277638 — 2017 GMC TERRAIN

I HAD MY 2017 GMC TERRAIN DENALI FOR TWO YEARS AND HAVE ALREADY EXPERIENCED TWO SERIOUS ISSUES. ISSUE #1-I NOTICED A BURNING SMELL, GRINDING NOISE, AND HESITATION WHEN DRIVING. I BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT IT AND WAS TOLD THAT THERE WAS A FACTORY DEFECT WHICH CAUSED SOMETHING INSIDE MY TRANSFER TO BORE A HOLE THROUGH IT. DEALER COULD NOT GET THE PART FOR 2 WEEKS. IT WAS COVERED UNDER MY WARRANTY. A MONTH LATER WHILE GETTING AN OIL CHANGE AT A DIFFERENT AUTO SHOP, I WAS ASKED IF I RECENTLY HAD WORK DONE ONLY TRANSMISSION BECAUSE THE ENTIRE THING WAS LOOSE AND MOVING, AND THE CAR DID NOT DRIVE RIGHT. I WAS TOLD IT WAS NOT SAFE TO DRIVE. I BROUGHT IT BACK TO THE DEALERSHIP AND WAS TOLD THAT THEY COULDN'T FIND ANYTHING. THEY TIGHTENED THE BOLTS ON THE TRANSFER CASE AND CHARGED ME A $60 DIAGNOSTIC FEE (FOR THEIR ERROR). ISSUE #2-AT 63,000 MILES MY WIPERS STOPPED WORKING WHILE I WAS DRIVING AT ABOUT 30MPH ON A BUSY STREET IN THE POURING RAIN (VERY SCARY). I BROUGHT IT TO THE DEALERSHIP AND WAS TOLD I NEEDED A NEW WIPER TRANSMISSION AND WOULD COST $318 BECAUSE MY CAR WAS NOT PART OF THE RECALL. I EXPRESSED CONCERN THAT MY 2YO. CAR HAS NOW HAD TWO SERIOUS SAFETY ISSUES AND WAS TOLD 'CARS HAVE SO MANY MOVING PARTS AND PIECES THAT IT'S A WONDER MORE THINGS WEREN'T WRONG WITH IT'. I DO NOT FEEL SAFE DRIVING THIS CAR AND THE SERVICE MANAGER WAS CONDESCENDING AND COULDN'T CARE LESS. GMC NEEDS TO DO SOMETHING BEFORE SOMEBODY GETS SERIOUSLY HURT OR WORSE.