NHTSA Complaint #11271668 — 2017 HONDA PILOT

FOR A WHILE NOW THE CAR HAS HAD AN ISSUE WITH STARTING AFTER THE AUTO IDLE ENGINE STOP HAS ENGAGED. IT IS SLOW TO START, THE RADIO AND INFOTAINMENT SCREEN CUT OUT, AND THERE IS A POPPING NOISE. WHEN WE HAD THE CAR IN FOR SERVICE LAST, WE MENTIONED THIS AND THEY SAID THEY COULDN'T REPLICATE THE ISSUE AND TO RECORD IT HAPPENING. I'M SUPPOSED TO DRIVE AROUND RECORDING EVERYTHING? THIS HAS PROGRESSED TO THE OTHER NIGHT MY WIFE WAS ALONE IN THE CAR AND IT COMPLETELY DIED AT A RED LIGHT, WITH CARS ALL AROUND HER. SHE WAS FRANTICALLY TRYING TO GET IT STARTED AFTER IT SAID TO SWITCH TO PARK AND RESTART. IT WOULDN'T START FOR 5-6 ATTEMPTS AND THEN FINALLY STARTED. THIS IS EXTREMELY DANGEROUS AND TO THINK IT COULD HAPPEN WITH MY KID IN THE CAR. WE WILL BE SETTING UP AN APPOINTMENT TO HAVE IT LOOKED AT AGAIN. ALSO, THE SHIFTING OF GEARS IN THE CAR IS ROUGH BETWEEN FIRST AND SECOND GEARS. IT'S ALWAYS BETWEEN 25-30 MPH WHEN THE HARD SHIFT HAPPENS. IT'S LIKE THE CAR DOESN'T KNOW WHAT GEAR TO BE IN. AGAIN, THE DEALERSHIP CAN'T REPLICATE IT AND WE SHOULD RECORD IT HAPPENING. THEY DID A TRANSMISSION SERVICE AS PART OF THE STANDARD MILEAGE SERVICE RECOMMENDATION AND THOUGHT THAT MAY FIX IT. IT DID NOT.