NHTSA Complaint #11271642 — 2018 JEEP COMPASS

TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.