NHTSA Complaint #11271325 — 2018 SUBARU OUTBACK

THE WINDSHIELD ON MY SUBARU OUTBACK LIMITED 2018 THAT I JUST BOUGHT ON JUNE 15, 2018 SUDDENLY CRACKED WHILE DRIVING HOME ON INTERSTATE 80 FROM OMAHA, NE TO ATLANTIC, IA WITH MY MOM ON NOVEMBER 10, 2018. THE CRACK STARTED ON THE BOTTOM HALF OF THE PASSENGER'S SIDE AND CONTINUED STRAIGHT UPWARD UNTIL IT REACHED ABOUT HALF THE LENGTH OF THE WINDSHIELD. I CONTACTED SUBARU AND IT SAID THE WINDSHIELD WAS NOT COVERED IN THE POLICY SO I HAD TO PAY FOR IT MYSELF OR HAVE MY CAR INSURANCE PAY. I ENDED UP GETTING THE WINDSHIELD REPLACED BY DETER MOTORS IN ATLANTIC IA ON NOVEMBER 23, 2018. THEN ON AUGUST 25, 2019 WHILE DRIVING TO DES MOINES, IA ON INTERSTATE 80 WITH MY THEN FIANCEE, MOM, AND SISTER, THE WINDSHIELD SUDDENLY CRACKED AGAIN FOR NO APPARENT REASON. THIS CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD ON THE BOTTOM AND CONTINUED UPWARD ABOUT 7 INCHES AT FIRST. THE CRACK HAS SINCE GROWN IN SIZE AND LENGTH. I CONTACTED SUBARU AGAIN AND WAS GIVING THE SAME ANSWER IN THAT THEY DON'T COVER WINDSHIELDS. I HAVE YET TO BE FIXED AS I WAS QUITE FRUSTRATED WITH TWO CRACKED WINDSHIELDS IN LESS THAN ONE YEAR. I STARTED TO LOOK ONLINE TO SEE IF OTHER SUBARU OWNERS WERE HAVING SIMILAR ISSUES AND FOUND THAT YES, MANY ARE ALSO EXPERIENCING CRACKED WINDSHIELDS FOR NO APPARENT AND/OR OBVIOUS REASONS. I DO WANT TO GET THE WINDSHIELD REPLACED BUT AM WORRIED THAT IT'LL JUST CRACK AGAIN. I DO HAVE RECORD OF THE FIRST WINDSHIELD REPLACEMENT FROM DETER MOTORS. I ALSO HAVE PICTURES OF THE 2ND CRACK AND WILL BE MORE THAN HAPPY TO PROVIDE THEM.