NHTSA Complaint #11270983 — 2016 HONDA PILOT

TL* THE CONTACT OWNS A 2016 HONDA PILOT. AFTER PURCHASING THE VEHICLE FROM AN UNKNOWN USED CAR LOT AND TRAVELING 65 MPH, THE VEHICLE STALLED. ALSO, THE EMISSIONS AND TRANSMISSION FAILURE INDICATORS ILLUMINATED. THE VOICE COMMAND INSTRUCTED THE CONTACT TO PULL OVER AS SOON AS POSSIBLE AS THE VEHICLE COMPLETELY SHUT OFF AND LOST BRAKING AND STEERING ABILITY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE; HOWEVER, THE EMISSIONS INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN BACK TO THE USED CAR LOT, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE NEAREST DEALER. THE VEHICLE WAS TAKEN TO AUTONATION HONDA SPOKANE VALLEY (8201 EAST SPRAGUE AVE, SPOKANE VALLEY, WA 99212), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.