NHTSA Complaint #11270344 — 2016 HONDA PILOT

OUR 2016 HONDA PILOT JERKS AND HESITATES; APPEARING THAT IT DOES NOT KNOW WHICH GEAR TO SHIFT INTO WHILE DRIVING ON THE HIGHWAY AND ON A CITY STREET. AS RECOMMENDED BY HONDA, THE TRANSMISSION SERVICE WAS DONE AT 30,000 MILE INTERVALS. HOWEVER THE PROBLEM PERSISTS. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND WAS TOLD THAT THE VEHICLE NEED A NEW POWERTRAIN CONTROL MODULE AT A COST OF $1400, WITH NO GUARANTEE THAT IT WILL SOLVE MY PROBLEM. OPTION #2 IS TO REPLACE THE TRANSMISSION AT A PRICE OF $5,000. I CALLED HONDA'S CORPORATE CUSTOMER SERVICE AND WAS TOLD THAT SINCE THE VEHICLE WAS NOT UNDER WARRANTY, THEY COULD NOT DO ANYTHING FOR ME UNLESS THEIR CERTIFIED MECHANIC AT THE DEALERSHIP LET THEM KNOW THAT THE ROOT CAUSE OF THE PROBLEM WAS A MECHANICAL DEFECT FROM THE MANUFACTURER. I WAS GIVEN A CASE NUMBER. THIS IS A HIGH RISK HAZARD THAT NEEDS CORRECTIONS AND CORRECTIVE ACTIONS, NOT RHETORIC. HONDA CORPORATION NEEDS TO RECOGNIZE NEAR MISSES CAN EASILY ESCALATE TO INCIDENTS, IF EFFECTIVE CONTROLS ARE NOT IMPLEMENTED. IN ADDITION TO THIS PERSISTENT TRANSMISSION PROBLEM, THE VEHICLE'S EMISSIONS WARNING LIGHT COMES ON AT VARIOUS TIMES. THE DEALERSHIP SAYS THAT ALL OF THE FUEL INJECTORS NEED TO BE REPLACED. I ASKED ABOUT POSSIBLY CLEANING THEM. I WAS TOLD BY THE SERVICE REPRESENTATIVE THAT HIS DIRECTIVE IS TO REPLACE THEM AND THAT HONDA DOES NOT HAVE A PROCEDURE IN PLACE FOR CLEANING FUEL INJECTORS. I WAS ALSO TOLD BY THE SERVICE REPRESENTATIVE THAT A HONDA COMPUTER CODE, P0776 (PRESSURE CONTROL SOLENOID B PERFORMANCE OR STUCK OFF), WAS SHOWN. MY VEHICLE WAS BOUGHT NEW (ZERO MILES) AND NOW HAVE 101,000 MILES. IT HAS BEEN SERVED AT THE RECOMMENDED INTERVALS STATED IN HONDA'S SERVICE BOOKLET.