NHTSA Complaint #11270015 — 2011 HYUNDAI SONATA

TL* THE CONTACT OWNED A 2011 HYUNDAI SONATA. WHILE DRIVING 40 MPH ON THE HIGHWAY, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE CONTACT PULLED OVER, EXITED THE VEHICLE, AND CALLED THE POLICE. THERE WERE NO INJURIES. THE VEHICLE WAS ENGULFED IN FLAMES AND DESTROYED. THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THE WRECKAGE WAS TOWED AWAY. THE CONTACT WENT TO PLAZA HYUNDAI (2740 NOSTRAND AVE #2, BROOKLYN, NY 11210, (347) 983-5977) AND WAS INFORMED TO CALL THE MANUFACTURER. THE CONTACT REACHED OUT TO THE MANUFACTURER, BUT HAD NOT SPOKEN WITH ANYONE YET. THE CONTACT SETTLED FOR THE RECOVERY COST OF THE VEHICLE WITH HIS INSURANCE COMPANY. THE CONTACT FELT THAT THE MANUFACTURER IGNORED HIM THROUGH THE ENTIRE PROCESS. A YEAR BEFORE THE FIRE, THE ENGINE WAS REPLACED WITH A REFURBISHED ENGINE PER AN UNKNOWN RECALL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 150,000.