NHTSA Complaint #11269979 — 2018 SUBARU OUTBACK

FRONT WINDSHIELD CRACKED BY ITSELF WHILE BEING STATIONARY IN A NEAR-EMPTY PARKING LOT (ONLY TWO CARS IN THE PARKING LOT INCLUDING MINE). HAPPENED ON OCT 10, 2019 BETWEEN 10-11:30AM. PARKED THE CAR IN THE LOT AND WENT INSIDE BUILDING FOR 90 MINUTES. WHEN I CAME OUT I NOTICED A LARGE CRACK IN THE FRONT WINDSHIELD ORIGINATING AT THE DEICER AREA IN FRONT OF THE PASSENGER SIDE. THE CRACK PATTERN SEEMS SIMILAR TO THE 2015/2016 OUTBACK/LEGACY CRACKED WINDSHIELD ISSUE (SUBARU BULLETIN #12-192-15R). OTHER SUBARU OUTBACK OWNERS HAVE REPORTED SIMILAR ISSUES FOR RECENT OUTBACK YEAR MODELS BASED ON GOOGLE SEARCH OF SUBARU FORUMS. TOLD SUBARU DEALER ABOUT THE ISSUE AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY. THEY ASKED ME TO REPLACE WINDSHIELD USING AUTO-INSURANCE GLASS COVERAGE. I HAVE REPLACED THE WINDSHIELD USING MY INSURANCE AND ALSO PAID (VIA INSURANCE CLAIM) FOR EYESIGHT CALIBRATION AS REQUIRED BY SUBARU.