NHTSA Complaint #11269407 — 2011 HYUNDAI ELANTRA

WAS DRIVING THE CAR AND FELT SOMETHING RUBBING THE TIRE. TOOK IT TO A MECHANIC AND HE SAID THE DRIVER'S SIDE FRONT COIL SPRING BROKE AND DUG A GROOVE IN THE TIRE. HAD IT REPLACED AND NOTICED THERE WAS A RECALL FOR THIS YEAR MAKE AND MODEL. IT WAS FOR VIN NUMBERS THAT STARTED WITH KMHD WHICH MINE DOES. I CALLED HYUNDAI CUSTOMER CARE AND THEY SAID IT WASN'T FOR MY SPECIFIC VIN NUMBER. I EXPLAINED THAT IT WAS SAME VEHICLE AND NOT JUST COINCIDENCE THAT IT'S EXACTLY WHAT HAPPENED AS IN THE RECALL. THEY TOLD ME TO SUBMIT A BUNCH OF DOCUMENTS SHOWING REPAIR BILL, PROOF OF PAYMENT AND PROOF OF OWNERSHIP AND HAVE THE REPAIR INSPECTED BY A HYUNDAI DEALER. AFTER JUMPING THROUGH ALL THESE HOOPS FOR POSSIBLE REIMBURSEMENT, I WAS TOLD THEY WONT REIMBURSE BECAUSE IT'S VIN SPECIFIC. (THEN WHY DID THEY MAKE ME GO THROUGH ALL THAT?) IF THE VEHICLE HAD BEEN DRIVEN MUCH LONGER IT WOULD HAVE PUNCTURED THE TIRE. FURTHERMORE IF MY SON HAD BEEN ON THE HIGHWAY DOING 55MPH AND THAT HAPPENED, I BELIEVE IT WOULD HAVE VEERED THE CAR INTO ONCOMING TRAFFIC. I SURE HOPE NO ONE GETS INJURED OR WORSE BECAUSE THEY DIDN'T RECALL ALL OF THE 2011 HYUNDAI ELANTRAS AND ONLY CERTAIN ONES.I WILL KEEP FIGHTING UNTIL I GET REIMBURSED AND WILL NEVER PURCHASE ANOTHER HYUNDAI VEHICLE. IT WAS FOR CAMPAIGN133