NHTSA Complaint #11268487 — 2017 CADILLAC ESCALADE SERVICE BRAKES

Complaint Details

ODI Number	11268487
Vehicle	2017 CADILLAC ESCALADE
Component	SERVICE BRAKES
Date of Incident	October 15, 2019
Date Filed	October 15, 2019
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

MY CAR WAS THE SUBJECT OF A BRAKE RECALL N192268490, I HAVE HAD IT TO THE DEALER IN FLEMINGTON GM TWICE, THE LAST TIME APPROXIMATELY 2 WEEKS AGO. MY CAR WAS KEPT FOR NEARLY 10 DAYS AND I STILL HAVE A PROBLEM WITH THE BRAKES, SPECIFICALLY HARD BRAKING AND PROLONGED BRAKING DISTANCE. TODAY AT 1045 AM I CALLED CUSTOMER SERVICE AT CADILLAC GM AND THEY WERE COMPLETELY UNHELPFUL TELLING ME TO BRING IT BACK TO THE DEALER AGAIN. I NEED THIS FIXED IN A COMPETENT FASHION

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