NHTSA Complaint #11267895 — 2011 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11267895
Vehicle 2011 FORD EXPLORER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 79,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I HAVE HAD THIS TRUCK FOR RUFFLY 3YRS. WHEN I FIRST BOUGHT THE CAR SOMETHING WAS WRONG WITH IT IMMEDIATELY.... I WAS DRIVING TO THE MAIL BOX AFTER GETTING HOME FROM ABOUT A 30MIN TRIP. THE WHOLE CAR CUT OFF LIGHTS WERE DIM IN THE CAR, STEERING HAD LOCKED VERY HARD TO TURN... AUTOMAX IN KILLEEN TOOK THE CAR IN FOR SERVICE. HAD THE NEW PURCHASED TRUCK FOR A MONTH AND 2 DAYS. THEIR SERVICE TEAM TOLD ME IT WAS THE BATTERY. I FELT OTHER WISE AND NO LONGER WANTED THE CAR. BUT OF COURSE BY THIS TIME ALL PAPERWORK HAD WENT THROUGH TO THE BANK......DROVE THE TRUCK FINE FOR ABOUT 8MONTHS, THEN BROKE DOWN THE SAME WAY AS THE VERY FIRST TIME BUT ON A BRIDGE THIS TIME...... THIS TIME AROUND I WAS TOLD IT WAS THE ENGINE, GOT A SECOND OPINION, SAID PERSON SAID WATER PUMP. I FIXED THE WATER PUMP. NOW GUESS WHAT??? ITS ACTUALLY THE ENGINE.... I AM BLOWN AWAY BY HOW MANY PROBLEMS I HAVE HAD WITH THIS FORD EXPLORER..... I THOUGHT I WAS MAKING A GREAT PURCHASE GOING WITH A FORD. THIS TRUCK SAT IN THE DRIVEWAY FOR A YEAR WHILE IN NURSING SCHOOL..... I AM LOST AND AT MY WITS END..... WHEN I LOOK FOR RECALLS ALL I AM SEEING IS SUSPENSION ISSUES OR TOWING.... WHEN I TALK TO MECHANICS THEY SAY THESE MODELS ARE KNOW FOR BAD ENGINES, THUS IS ANOTHER REASON WHY THE 2011 FORD EXPLORER ENGINES ARE MORE EXPENSIVE..... I AM LOOKING FOR HELP. HAS ANYONE ELSE HAD THESE SAME ISSUES. I OWE 14000 STILL ON THIS TRUCK AND HOW COULD IT NEED A NEW ENGINE ALREADY?

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