NHTSA Complaint #11266531 — 2018 FORD EXPLORER

I BOUGHT A BRAND NEW FORD EXPLORER, THE PASSENGER DOOR FLEW OPEN WHILE I WAS DRIVING AT 40 MPH. RAY SKILLMAN DEALERSHIP HAVE TO "FIX" THE DOOR THAT WAS TWISTED AND WARPED. THEN IT LEAKED. THEY PUT ON A NEW GASKET. IT STILL LEAKS AND SOAKS ME WHEN I OPEN THE DOOR AFTER A RAIN. SO FORD TOLD ME THEY WOULD SEND A FIELD INSPECTOR TO CHECK MY VEHICLE MY EXPLORER SAT AT RAY SKILLMAN FORD A WEEK, NO ONE FROM FORD CAME. NOW THE PATRONIZE ME. I PAY ALMOST 900 A MONTH FOR THIS NEW EXPLORER, AND I NOTICE THINGS ARE SHIFTED TO THE RIGHT, LIKE THE PANELS DOORS, ECT. THE DOOR WAS POPPING OPEN WHILE LOCKED, WHICH SET THE ALARM OFF ALL HOURS OF THE NIGHT. THEY WILL DO NOTHING. SOMETHING IS WRONG WITH THIS NEW VEHICLE. FORD WILL NOT REPLACE IT. I HAVE MADE 12 COMPLAINTS TO THE FORD COMPANY COMPLAINT LINE. THEY DO NOT CARE. WHEN I TOOK THE VEHICLE IN WHEN THE DOOR FLEW OPEN WHILE DRIVING, THEY HAD IT FOR 3 DAYS, REFUSED TO GIVE ME A RECEIPT FOR WHAT THEY DID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT