NHTSA Complaint #11266166 — 2015 FORD FOCUS

TL* THE CONTACT OWNED A 2015 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN SMOKING WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND THE SMOKE AND FLAMES BECAME MORE RAMPANT. THE CONTACT CALLED THE FIRE DEPARTMENT AND HAD THE FIRE EXTINGUISHED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD AND THE WHEREABOUTS OF THE VEHICLE WERE UNKNOWN. THE INSURANCE COMPANY CONDUCTED AN INVESTIGATION OF THE INCIDENT AND RETRIEVED THE SERVICE RECORDS OF THE VEHICLE FROM CHAPMAN'S NORTHEAST FORD (9371 ROOSEVELT BLVD, PHILADELPHIA, PA 19114, 866-577-2408). THE CONTACT WAS INFORMED BY THE INSURANCE CLAIM ADJUSTER THAT THE FIRE WAS CAUSED BY AN ENGINE BLOCK. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THE VEHICLE HAD BEEN SALVAGED AND WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.