NHTSA Complaint #11258366 — 2016 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11258366
Vehicle	2016 HONDA PILOT
Component	POWER TRAIN
Date of Incident	December 11, 2018
Date Filed	September 26, 2019
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE DRIVING VARIOUS SPEEDS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DICK BROOKS HONDA (14100 E WADE HAMPTON BLVD, GREER, SC 29651, (864) 877-9090) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE FLUSHED AND A TRANSMISSION UPDATE WAS NEEDED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE FLUSHED EVERY 1,500 MILES. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN: 10161287 (POWER TRAIN); HOWEVER, IT WAS EXPIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

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