NHTSA Complaint #11257251 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11257251
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	September 22, 2019
Date Filed	September 22, 2019
Mileage	113,903 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WE HAD JUST GOT TO CHURCH'S AND AFTER WE WERE DONE AND WALKED TO THE PARKING LOT WHERE OUR VEHICLE WAS PARKED THE STEERING POWER ASSISTANCE FAULT (IN SPANISH) WARNING POP UP AND THE STEERING WHEEL BECAME SUPER STIFF/HARD TO MOVED MY HUSBAND TRIED TO TURN THE VEHICLE ON AND OFF SEVERAL TIMES BUT NOTHING WE HAD TO TOW OUR VEHICLE HOME AND NOW IT'S USELESS. THIS WARNING MESSAGE POPS UP EVERY NOW AND THEN AND BY JUST TURNING THE CAR OFF/ON A COUPLE OF TIMES IT GOES AWAY BUT THIS TIME IT DIDN'T. PLEASE FIX THIS

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