NHTSA Complaint #11255420 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND ON MULTIPLE TIMES, BUT THE STEERING FAILURE CONTINUED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED BLUEBONNET FORD LINCOLN (LOCATED AT 351 N INTERSTATE 35 FRONTAGE RD, NEW BRAUNFELS, TX 78130, (830) 606-8011) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 191,000. *DT CONSUMER STATED NO RECALL UNDER HER VIN#. ADVISED TO MAKE A REPORT TO GET FORD TO PAY DUE TO MALFUNCTION OF A POWER STEERING. VEHICLE IS SITTING IN DRIVEWAY.*JB